Knowledge Management

How To Become A Knowledge Management Coach

APME Certificate in Knowledge Management

Certificate awarded by The Association of Professional Managers & Entrepreneurs (APME, UK)

SBL-Khas, HRD Corp. Claimable Course


  • How to use 7 steps to implement strategic knowledge management and organizational performance;
  • Understand the historical and current development of knowledge management;
  • Integrates business strategy into strategic knowledge management;
  • Identify the corporate vision and mission with SMART goals (Specific, measurable, achievable, relevant and time-bound efforts);
  • Understand your organization SWOT (Strengths, Weaknesses, Opportunities and Threats);
  • Identify key focus areas in KM Process (knowledge 4C) includes talent management, customer management, innovation management and financial management;
  • How to set your objective in key KM process;
  • How to set your measure in key KM process;
  • How to set your target in key KM process;
  • Integration of strategic knowledge management, process and organizational performance;
  • Carry out performance measurement using Balance Scorecard;
  • How to implement e-learning and online knowledge management centres; and
  • Use social media and internet marketing to accelerate performance.


Type of knowledge

  • Explicit knowledge and Tacit Knowledge
  • Data, information, knowledge and wisdom

The Development of knowledge management

  • The meaning of knowledge management
  • The development of knowledge management
  • The development of strategic knowledge management process

Knowledge Management Process

  • Knowledge 4C
  • The four modes of the knowledge management process
  • Knowledge Creation
  • Knowledge Conversion
  • Knowledge Communication
  • Knowledge Change

The applications of knowledge management process in:

  • Knowledge talent management
  • Knowledge customer management
  • Knowledge financial management
  • Knowledge innovation management

Knowledge talent management

  • “Talent-Leadership Process”
  • Talent acquisition
  • Talent development
  • Talent retention
  • Talent succession

Knowledge customer management

  • “Customer-Dealership Process”
  • Customer acquisition
  • Customer development
  • Customer retention
  • Customer re-engagement

Knowledge financial management

  • “Financial-Entrepreneur Process”
  • Financial acquisition
  • Financial application
  • Financial communication
  • Financial change

Knowledge innovation management

  • “Innovation-Entrepreneurship Process”
  • Innovation creation
  • Innovation commercialisation
  • Innovation communication
  • Innovation change

Organizational performance

  • Financial measurement
  • Balanced scorecard
  • Four Perspectives: Financial, Customer, Internal, and learning & growth

For More Information
  • Email: 
  • Contact Us:  +603 9057 1233 (Ms Sally)
  • WhatsApp:  +6016 209 2085 (TST)

Please email or WhatsApp Us for In-House Training (SBL-Khas HRD Corp Approved Programme)