LEARNING OBJECTIVES
At the end of the program, participants should be able to understand: –
- KNOWLEDGE 4C, the new concept in knowledge management process
- The four modes of Knowledge Management Process (KMP)
- The application of Knowledge 4C in talent management, customer management, financial management and innovation management
- The integrated Knowledge Management Process
COURSE OUTLINE
Type of knowledge
- Explicit knowledge and Tacit Knowledge
- Data, information, knowledge and wisdom
The Development of knowledge management
- The meaning of knowledge management
- The development of knowledge management
- The development of strategic knowledge management
- The applications of knowledge management process
Knowledge Management Process
- Knowledge 4C
- The four modes of the knowledge management process
- Knowledge Creation
- Knowledge Conversion
- Knowledge Communication
- Knowledge Change
The applications of knowledge management process in:
- Knowledge talent management
- Knowledge customer management
- Knowledge financial management
- Knowledge innovation management
Knowledge talent management
- “Talent-Leadership Process”
- Talent acquisition
- Talent development
- Talent retention
- Talent succession
Knowledge customer management
- “Customer-Dealership Process”
- Customer acquisition
- Customer development
- Customer retention
- Customer re-engagement
Knowledge financial management
- “Financial-Entrepreneur Process”
- Financial acquisition
- Financial application
- Financial communication
- Financial change
Knowledge innovation management
- “Innovation-Entrepreneurship Process”
- Innovation creation
- Innovation commercialisation
- Innovation communication
- Innovation change
Organizational performance
- Financial measurement
- Balanced scorecard
An integrated knowledge management process
- KM input
- KM process
- KM output