Certificate in Knowledge Management

INTRODUCTION

Knowledge management has become a primary tool to enable organisations to operate at an optimal level. It is an integrated system that significantly combines the organisation’s human resources and processes to achieve long-term and sustainable goals by improving organisational performance, based on learning.

Gain an understanding of Knowledge 4C, the new concept in knowledge management process and its application in talent management, customer management, financial management and innovation management. Learn to use e-learning, online knowledge management centres, social media and internet marketing to accelerate organisational performance.


COURSE OBJECTIVES

This programme seeks to help you to:

  • Understand the meaning of knowledge management
  • Understand KNOWLEDGE 4C, the new concept in knowledge management process
  • Review the four modes of Knowledge Management Process (KMP)
  • Understand the application of Knowledge 4C in talent management, customer management, financial management and innovation management
  • Use e-learning and online knowledge management centres
  • Use social media and internet marketing to accelerate performance

METHDOLOGY

  • Online webinar
  • Interactive learning session with trainer/speaker-led facilitation
  • Self-assessment quizzes and
  • Participant’s feedback on learning outcome achievement

WHO SHOULD ATTEND

  • Chief Knowledge Officer
  • Company directors and managers
  • Innovators
  • Entrepreneurs
  • Manufacturers
  • ICT service providers
  • Accountants and Management consultants

DATE, TIME & FEE

DATE: 16-17 August 2021 (Mon -Tue)

TIME: 9:00am to 12:00pm

          2:00pm to 5:00pm

MODE: Online/ Interactive

FEE:

Early Bird Offer (Before 30 June 2021)RM800
Special Offer (Before 31 July 2021)RM900
Normal FeeRM1,000
***Fee includes Learning Materials and APME Certificate

COURSE OUTLINE

MODULE ONE: THE DEVELOPMENT OF KNOWLEDGE MANAGEMENT

  • Data, information, knowledge and wisdom
  • The meaning of knowledge management
  • The development of knowledge management
  • The development of strategic knowledge management process

MODULE TWO: KNOWLEDGE 4C: KNOWLEDGE MANAGEMENT PROCESS

  • Knowledge 4C
  • The Four modes of the knowledge management process
  • Knowledge Creation
  • Knowledge Conversion
  • Knowledge Communication
  • Knowledge Change

MODULE THREE: KNOWLEDGE TALENT MANAGEMENT

  • The Four Modes of the Knowledge Talent Management Process    
  • Knowledge Creation (Talent Acquisition)
  • Knowledge Conversion (Talent Development)    
  • Knowledge Communication (Talent Retention)
  • Knowledge Change (Talent Succession)

MODULE FOUR: KNOWLEDGE CUSTOMER MANAGEMENT

  • The Four Modes of the Knowledge Customer Management Process
  • Knowledge Creation (Customer Acquisition)
  • Knowledge Conversion (Customer Development)
  • Knowledge Communication (Customer Retention)
  • Knowledge Change (Customer Re-engagement) 

MODULE FIVE: KNOWLEDGE FINANCIAL MANAGEMENT

  • The Four Modes of the Knowledge Financial Management
  • Financial acquisition
  • Financial conversion
  • Financial communication
  • Financial change

MODULE SIX: KNOWLEDGE INNOVATION MANAGEMENT

  • The Four Modes of the Knowledge Innovation Management Process             
  • Knowledge Creation (Innovation Creation)          
  • Knowledge Conversion (Innovation Commercialisation)
  • Knowledge Communication (Innovation-Communication)
  • Knowledge Change (Innovation-Change)             

MODULE SEVEN: ORGANISATIONAL PERFORMANCE

  • Financial management
  • Balanced scorecard
  • Four Perspectives: Financial, Customer, Internal, and learning & growth.

MODULE EIGHT: TOOLS IN THE DIGITAL ECONOMY

  • Blogs, websites and domain name
  • Social media and internet marketing
  • Facebook page, group and Facebook ads
  • Google trends, keywords planner, Google play
  • Create application

SPEAKER PROFILE

Dr. Tan Thai Soon is a management and tax consultant. He is the managing director of TST Consulting Group and the founder of Asian Institute of Knowledge Management. He obtained his Doctor of Business Administration from University of Newcastle, Australia. He holds a Master of Science in Management Accounting and Planning from University Utara Malaysia.

He is a Fellow member of the Chartered Tax Institute of Malaysia (FCTIM), a Fellow member of Malaysian Institute of Management (FMIM), and a member of Institute of Public Accountants (MIPA). He is an Approved Tax Agent, a Certified Financial Planner (CFP), a Registered Financial Planner (RFP) and a Registered Trust and Estate Practitioner (TEP).

He has obtained substantial experience in management consultancy assignments while attached with an international consulting firm which include carried out feasibility study as special consultants, monitoring of housing projects, corporate recovery and receivership assignments.

He has more than 20 years’ experience in management consulting and taxation matters. He provides consulting and training in taxation, company law, corporate governance, financial management, knowledge management and innovation.  He is a Trainer registered with the Malaysian Human Resources Development Fund.

He has made contributions on articles to international and local journals, and national newspaper. He has authored books in taxation, knowledge management and innovation. He is the editor for Asian Journal of Knowledge Management.

Download the Brochure

http://www.tst.my/wp-content/uploads/2021/06/Brochure-Certificate-in-Knowledge-Management.pdf


***APME Certificate (UK) in Knowledge Management

Term and Condition:

APME Certificate (UK) in Knowledge Management Certificate will be issued by The Association of Professional Managers & Entrepreneurs upon completion of the course and pass a test.