
How To Become A Knowledge Management Coach
APME Certificate in Knowledge Management
Certificate awarded by The Association of Professional Managers & Entrepreneurs (APME, UK)
SBL-Khas, HRD Corp. Claimable Course
LEARNING OBJECTIVES AND BENEFITS OF THIS MASTERCLASS INCLUDES:
- How to use 7 steps to implement strategic knowledge management and organizational performance;
- Understand the historical and current development of knowledge management;
- Integrates business strategy into strategic knowledge management;
- Identify the corporate vision and mission with SMART goals (Specific, measurable, achievable, relevant and time-bound efforts);
- Understand your organization SWOT (Strengths, Weaknesses, Opportunities and Threats);
- Identify key focus areas in KM Process (knowledge 4C) includes talent management, customer management, innovation management and financial management;
- How to set your objective in key KM process;
- How to set your measure in key KM process;
- How to set your target in key KM process;
- Integration of strategic knowledge management, process and organizational performance;
- Carry out performance measurement using Balance Scorecard;
- How to implement e-learning and online knowledge management centres; and
- Use social media and internet marketing to accelerate performance.
COURSE OUTLINE
Type of knowledge
- Explicit knowledge and Tacit Knowledge
- Data, information, knowledge and wisdom
The Development of knowledge management
- The meaning of knowledge management
- The development of knowledge management
- The development of strategic knowledge management process
Knowledge Management Process
- Knowledge 4C
- The four modes of the knowledge management process
- Knowledge Creation
- Knowledge Conversion
- Knowledge Communication
- Knowledge Change
The applications of knowledge management process in:
- Knowledge talent management
- Knowledge customer management
- Knowledge financial management
- Knowledge innovation management
Knowledge talent management
- “Talent-Leadership Process”
- Talent acquisition
- Talent development
- Talent retention
- Talent succession
Knowledge customer management
- “Customer-Dealership Process”
- Customer acquisition
- Customer development
- Customer retention
- Customer re-engagement
Knowledge financial management
- “Financial-Entrepreneur Process”
- Financial acquisition
- Financial application
- Financial communication
- Financial change
Knowledge innovation management
- “Innovation-Entrepreneurship Process”
- Innovation creation
- Innovation commercialisation
- Innovation communication
- Innovation change
Organizational performance
- Financial measurement
- Balanced scorecard
- Four Perspectives: Financial, Customer, Internal, and learning & growth
For More Information
- Email: info@tst.my
- Contact Us: +603 9057 1233 (Ms Sally)
- WhatsApp: +6016 209 2085 (TST)
Please email or WhatsApp Us for In-House Training (SBL-Khas HRD Corp Approved Programme)