Knowledge Management Training

TST, we provides In-House training on Knowledge Management programme as follow:

Knowledge 4C:
An integrated knowledge management process and
organizational performance.

At the end of the program, participants should be able to understand: –
• KNOWLEDGE 4C, the new concept in knowledge management process
• The four modes of Knowledge Management Process (KMP)
• The application of Knowledge 4C in talent management, customer management, financial management and innovation management
• Integrate KMP into organizational performance.
Type of knowledge
• Explicit knowledge and Tacit Knowledge
• Data, information, knowledge and wisdom
The Development of knowledge management
• The meaning of knowledge management
• The development of knowledge management
• The development of strategic knowledge management
• The applications of knowledge management process
Knowledge Management Process
• Knowledge 4C
• The four modes of the knowledge management process
• Knowledge Creation
• Knowledge Conversion
• Knowledge Communication
• Knowledge Change
The applications of knowledge management process in:
• Knowledge talent management
• Knowledge customer management
• Knowledge financial management
• Knowledge innovation management
Knowledge talent management
• Talent-Leadership Process
• Talent acquisition
• Talent development
• Talent retention
• Talent succession
Knowledge customer management
• Customer-Dealership Process
• Customer acquisition
• Customer development
• Customer retention
• Customer re-engagement
Knowledge financial management
• Financial-Entrepreneur Process
• Financial acquisition
• Financial application
• Financial communication
• Financial change
Knowledge innovation management
• Innovation-Entrepreneurship Process
• Innovation creation
• Innovation commercialisation
• Innovation communication
• Innovation change
Organizational performance
• Financial measurement
• Balanced scorecard
An integrated knowledge management process
• KM input
• KM process
• KM output
Please contact us for more information

5, Jalan 3/125D, Desa Petaling,
57100 Kuala Lumpur
Telephone: 03-9057 2233 (Ms Sally)
Fax: 03-9057 1323