Certified Professional In Knowledge Management
Certificate awarded by SEGi College, Subang Jaya
SBL-Khas, HRD Corp. Claimable Course
COURSE OBJECTIVES AND BENEFITS
The main objectives and benefits of this Masterclass includes:
- How to use 7 steps to implement strategic knowledge management and organizational performance;
- Understand the historical and current development of knowledge management;
- Integrates business strategy into strategic knowledge management;
- Identify the corporate vision and mission with SMART goals (Specific, Measurable, Achievable, Relevant and Time-bound efforts);
- Understand your organization SWOT (Strengths, Weaknesses, Opportunities and Threats);
- Identify key focus areas in KM Process (Knowledge 4C) includes talent management, customer management, financial management and innovation management;
- How to set your objective in key KM process;
- How to set your measure in key KM process;
- How to set your target in key KM process;
- Integration of strategic knowledge management, process and organizational performance;
- Carry out performance measurement using Balanced Scorecard;
- How to implement e-learning and online knowledge management centres; and
- Use social media and internet marketing to accelerate performance.
COURSE OUTLINE
MODULE ONE: STRATEGIC KNOWLEDGE MANAGEMENT PROCESS
- The development of strategic knowledge management process
- Identify the corporate vision and mission with SMART goals
- Understand your organization SWOT
- Business model canvas
- The application of knowledge management process
MODULE TWO: KNOWLEDGE 4C: KNOWLEDGE MANAGEMENT PROCESS
- Knowledge 4C
- The Four modes of the knowledge management process
- Knowledge Creation
- Knowledge Conversion
- Knowledge Communication
- Knowledge Change
MODULE THREE: KNOWLEDGE TALENT MANAGEMENT
- The Four Modes of the Knowledge Talent Management Process
- Knowledge Creation (Talent Acquisition)
- Knowledge Conversion (Talent Development)
- Knowledge Communication (Talent Retention)
- Knowledge Change (Talent Succession)
MODULE FOUR: KNOWLEDGE CUSTOMER MANAGEMENT
- The Four Modes of the Knowledge Customer Management Process
- Knowledge Creation (Customer Acquisition)
- Knowledge Conversion (Customer Development)
- Knowledge Communication (Customer Retention)
- Knowledge Change (Customer Re-engagement)
MODULE FIVE: KNOWLEDGE FINANCIAL MANAGEMENT
- The Four Modes of the Knowledge Financial Management
- Financial acquisition
- Financial conversion
- Financial communication
- Financial change
MODULE SIX: KNOWLEDGE INNOVATION MANAGEMENT
- The Four Modes of the Knowledge Innovation Management Process
- Knowledge Creation (Innovation Creation)
- Knowledge Conversion (Innovation Commercialisation)
- Knowledge Communication (Innovation-Communication)
- Knowledge Change (Innovation-Change)
MODULE SEVEN: ORGANISATIONAL PERFORMANCE
- KPI
- Financial management
- Balanced scorecard
- Four Perspectives: Financial, Customer, Internal, and learning & growth
FOR MORE INFORMATION OR IN-HOUSE TRAINING,
PLEASE CONTACT US:
TST CONSULTANTS SDN BHD
No. 5-1, Jalan 3/125D, Desa Petaling
57100 Kuala Lumpur
Website: www.tst.my
Email: info@tst.my or tstseminar@gmail.com
Contact us: +603 9057 1233 (Ms Sally)
WhatsApp: +6016 209 2085 (TST)
For other TST training programmes, register your interest below: